AR Manager 

Operational Finance (Order to Cash (AR)

• Manage and lead teams responsible for delivering all AR processes including: invoicing customers and management of payments and collections
• Provide subject matter expertise to the AR team where required

Pricing & Rebates (Order to Cash (AR)

• Ensure accurate customer pricing in D365 with business finance and sales order handling teams.
• Govern and control back-end rebates & claims per sales agreements.
• Handle pricing disputes professionally with key account managers and business finance.
• Maintain low error rates and efficiency in pricing and rebates.

Timely completion of critical activities

• Ensure strict adherence to pre-determined calendar for month-end and period-end AR close

Effectiveness of end-to-end AR function

• In close collaboration with the Process Excellence team, responsible for identifying cost saving and efficiency improvement opportunities within the AR processes and implementing the same
• Spearhead the execution of new tools and systems to deliver improved efficiencies and enhanced effectiveness for all AR processes in collaboration with process excellence team

• Represent the AR team during Governance Meetings and Performance Reviews for the Finance function
• Responsible for escalation management and resolution
• Responsible for overall customer care and communication
• Develop and maintain relationships with business stakeholders, key customers and business partners
• Ensure smooth alignment with other functions (e.g. AP, RTR, Payroll) for cross-functional activities
• Assist with both internal and external audits to ensure complete, timely and accurate responses to information requests

• Represent the AR team during Governance Meetings, Audit meetings, and Performance Reviews for the Finance function
• Develop and maintain relationships with business stakeholders, customer care representatives and salespeople
• Accountable for prioritising and meeting own targets and those of reporting members while ensuring compliance with agreed standards and procedures
• Instill a “customer-centric” and “partnership” approach to ensure the development of strong relationships with other working groups
• Ensure effective people management and development of the team, including - staffing and selection, integration of new staff to the teams, provision of feedback and management of people issues, development of a strong team culture based on GN values
• Lead the AR team conducting transition activities to the extent required to support the transition of the processes from the selected markets and regions to the SDC Warsaw
• Manage learning and career development in the SDC Warsaw aligned with HR to adjust to capabilities needed and drive motivation

Performance Management

• Perform effective employee development and performance management through the monitoring of team and individual KPIs, determination of team’s development requirements, etc.
• In close collaboration with the Process Excellence team, responsible for identifying cost savings, efficiency improvement opportunities, and spearheading the execution of new tools and systems within the AR function
• Monitor and report Global O2C KPIs and SLAs in an accurate and timely manner
• Zero lapses on AR compliances