GN Poland

 IT Service Management Specialist 

Do you have great experience with ITIL processes, Service Transition (project management) and Service Level Management in particular and want to make an impact on how we operate and mature these processes, then this is your opportunity to join a fast-growing medical/tech company and put all your process knowledge and hands-on experience to good use.


GN operates in the healthcare and technology industries and is known for its innovative products. In our IT Service Management team, we are looking for an experienced ITIL Practitioner with good knowledge of above-mentioned processes and some experience with ITSM tools (preferably ServiceNow).

You will have the role as Process Owner for Service Level Management and Service Transition and in both roles you will both do process work as well as being hands on helping projects with transition activities and implementing SLA’s and Service Offerings. In the beginning more work is expected in the Service Transition area, but as with are implementing SAFe and agile ways of working at the same time as we are maturing this process, we expect the work in this role will become less over time. Instead, more time can then be canalized to Service Level Management. Focus here will be development of SLA framework and the implementation in the organization. Furthermore, working with reporting and continuous improvement activities in relation to SLA performance will become a big part of your role.

GN Poland

IT i R&D Center in Poland

Full time opportunity

Warsaw / remote

Brain Embassy, Warsaw/Poland

Key Responsibilities:

As our new colleague you will among other tasks have responsibility for the following:

  • Develop Service Level Management frameworks and Service Transition process
  • Organizational implementation of before mentioned processes
  • Develop Service Transition checklist
  • Work with service offerings and service catalog items
  • Assist programs and projects with Service Transition activities to ensure handover from project to operations is done timely and efficiently
  • Work together with our Agile Center of Excellence to implement Service Transition activities into agile ways of working. Training activities are also a big part of this.
  • Drive Service Improvement activities in relation to SLA performance
  • Facilitating a global mindset by sharing valuable insights and learnings with colleagues around the world

Required Qualifications:

To be successful in the role, we prefer you have the following skills and experiences:

  • Previous working experience working with ITIL processes and more specifically Service Level Management and Service Transition. Knowledge about other ITIL processes is considered and advantage
  • Good working knowledge of project management methods as well as Agile ways of working (SAFe)
  • Relevant ITIL certifications as a minimum ITIL 4 foundation is a requirement
  • Proficient in building relationships and skilled at steering colleagues and teams at multiple organizational levels
  • Fluent written and spoken English skills
  • Have and open mindset and thrive in and organization where things change

More info:

Welcome to IT Service Management:

When you enter the IT Service Management team, we are six colleagues welcoming you as part of a team, that makes things happen across all of GN. Besides employing you in your role, the team will expand even further in the coming months.


The IT Service Management team is responsible for the cross functional IT Service Management practices. We also work in and agile setup where ITIL processes and Agile ways of working coexists and complement each other.

We use ServiceNow as our ITSM platform so good working knowledge of ServiceNow is an advantage.

1½ year ago we finalized a strategic initiative of returning to an out-of-the-box ServiceNow solution which we know aim to keep as close to out of the box as possible.

GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technologies that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.

GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with our unique expertise and the broadest portfolio of products and services in our history – bringing people closer to what is important to them. We market our solutions with the brands Jabra, ReSound, SteelSeries, Beltone, Interton, BlueParrott, Danavox, and FalCom in 100 countries. Founded in 1869, GN Group employs more than 7,000 people and is listed on Nasdaq Copenhagen (GN.CO).  Visit our homepage and connect with us on LinkedIn, Facebooku and X.