OTC Systems and Users Support Coordinator 

• Act as the primary link between End Users and Product Owners/Functional Consultants, particularly for Application Enhancement Requests (AER).
• Contribute to the Super User community to share knowledge and best practices, and to prioritize according to SDC LT needs.
• Communicate updates, changes, and key information to End Users.
• Plan and deliver training for SDC End Users in the respective Tower (including Super User training, for existing processes).
• Maintain and update local user guides, SOPs, and onboarding materials for new team members (excluding materials for new solutions).
• Provide level 0 support to end users and escalate unresolved queries by raising tickets or incidents.
• Support Product Owners and Functional Consultants to Perform User Acceptance Testing (UAT), System Integration Testing (SIT), and smoke tests.
• Provide input on test cases and participate in configuration signoffs.
• In alignment with Product Owners, test bug fixes and raise change requests, including describing business impacts and requirements.
• Track and manage enhancements related to ways of working, communication, templates, and policies that fall outside of ERP system changes (non-Change Request relevant).
• In alignment with Product Owners, raise and follow up on major system bugs on behalf of the Tower (excluding access-related incidents).
• Provide input to discussions and workshops identifying improvement opportunities, enhance service levels, and reduce the support burden.
• Ensure process standardization across the specific Tower and raise requests to update process flows.
• Maintain the Finance Ops/SDC Role Matrix and support Process Excellence team in content reviews.
• Provide regional/SDC Tower input for the design and setup of user profiles.
• Conduct periodic audits of user profiles, evaluate, and provide input for changes to roles and user groups. (Approval for access is centrally managed by Process Excellence Team).
• Support the Security team with queries and review updates to SOD rules.
• Design governance frameworks for user groups.
• Ensure effective implementation of non-ERP software (e.g., ServiceNow) with relevant stakeholders.

• Bachelor’s Degree in finance, accounting or business administration.
• Experience in a similar position; experience of working with respective Tower area, function across several geographies is required.
• Preferably prior experience working within multinational or GBS/ SSC organization.
• Knowledge of accounting fundamentals.
• Advanced analytical capabilities and precision in detail orientation.
• Ability to build and establish a good working relationship with colleagues.
• Willingness to learn and to collaborate.

What we offer you:

• The compensation package includes an annual bonus, comprehensive health coverage, a lunch/cafeteria card, life insurance, and a pension plan.
• An environment which provides opportunities of working with multiple stakeholders, professional support and the possibility to share knowledge and best practices.
• On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally.
• Wide variety of projects and tasks, creative goals, and collaboration in advancing them.
• Flexible working conditions – Hybrid work model.
• Modern office in a convenient location, in the center of Warsaw.
• Join the GN family, a global company with a rich history and a great Scandinavian work culture that values inclusion and operates on a flat structure, where everyone's voice matters.

Even if you don’t match all the above-mentioned skills, we gladly receive your application if you think you have transferrable skills. We highly value the right mindset; motivation and commitment and we believe that having the right personal abilities is highly important for ensuring positive outcomes.

We are dedicated to an inclusive recruitment process and all applicants will receive equal consideration for employment.

How to apply?

To apply, use the ‘APPLY’. Applications are assessed on a continuous basis, so don’t wait to send yours.

Quick apply

You are welcome to use our Quick Apply function, where you only submit your up-to-date CV, including a few sentences outlining you motivation for applying – quick and easy.

We encourage you to submit your CV without a photo to ensure an equal and fair application process.

If you would like to know more about the position, please contact our Talent Attraction Partner: aniewiadomy@gn.com

We hope you will join us on this journey and look forward to receiving your application.